Jeevay Sehat TERMS AND CONDITIONS
By accepting the terms and conditions, you acknowledge and agree to the following:
1. For emergency medical situations it’s advisable to consult a doctor in-person.
2. After getting an online advice from the Health care professionals on Jeevay Sehat, if the user or patient still feels the condition isn’t getting any better, they’re recommended to visit a Health Care Professional physically.
3. Jeevay Sehat will not be responsible for any allergic reaction(s) or injuries or consequences as result of any doctor’s advice to the patient with regards to diagnosis or prescription.
4. Jeevay Sehat will not be responsible for any negligence or omission of the healthcare professional who is a member of Jeevay Sehat.
5. Jeevay Sehat is a platform provided to the user or patient and all healthcare professionals who register for free at their own responsibility agreeing with the Terms and Conditions of the platform.
6. Jeevay Sehat is only a medium through which patients can reach out or connect with any available Healthcare professional on the platform. Therefore, Jeevay Sehat is not responsible for any mal practice of the HCP or any misconduct of the patient.
7. Membership criteria for patients.
a. Must have a valid Computerized National Identity Card Number.
b. Must have a valid mobile number, provided by the telecommunications service providers in Pakistan
c. Must have a valid email address
d. Must be an adult 18+ years old
e. Patient can be a guardian of his/her child as well, representing his/her child as patient
f. Patient must not be indulged in any act of violence, terror or crime
g. Every information that user/patient have provided is to the best of his/her knowledge and is true
8. Eligibility criteria for memberships of the doctors and HCP.
a. Every healthcare professional must have PMDC license or a medical certificate
b. JS has the right to verify the degrees, licenses, certificates or academic documents of the healthcare professionals as and when requested
c. JS holds the right to suspend or revoke the membership of any healthcare professional for any suspicious activities, mal practice, complaint, inactivity for more than 60 days
d. Must have a valid Computerized National Identity Card Number
e. Doctor must not be indulged in any act of violence, terror or crime
f. Must provide bank account details for compensation of the doctors for every consultation, he/she receives through JS platform, which will be 90% of the total fee. The total amount will include the taxes and additional service charges. The total fee will be agreed upon between the HCP and Jeevay Sehat. For General Physicians it is Rs. 500 – Rs. 700 depending upon their availability, experience, field of expertise, etc. The Consultant’s fee may vary between 1600 and beyond. This too depends on their availability, experience and field of expertise.
g. Every information that the doctor has provided is to the best of his/her knowledge and is true
9. Eligibility criteria for memberships of Foreign Doctors
a. Must have an oversees medical license issued by a recognized authority/board or medical academic institution/government authority or health ministry
b. JS has the right to verify the degrees, licenses, certificates or academic documents of the healthcare professionals as and when requested
c. Must provide bank account details for compensation of the doctors for every consultation, he/she receives through JS platform, which will be 90% of the total fee. The total amount will include the taxes, additional service charges and foreign transaction charges. The Total fee for foreign HCP’s will be agreed upon between Jeevay Sehat and the Healthcare Professional over a written agreement/ electronic MoU.
d. Every information that the doctor has provided is to the best of his/her knowledge and is true
User/patient agree to indemnify, defend and hold harmless Jeevay Sehat, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees, resulting from, or assumed to result from, his/her violation of these terms and conditions. In addition, user/patient agree to indemnify, defend and hold harmless his/her Health care Provider(s) from and against any third party claims resulting from his/her lack of adherence with the advice or recommendation(s) of Health Care Providers.
All of the Health Care Providers who provide their professional services through Jeevay Sehat are independent professionals solely responsible for the services each provides to user/patient. Jeevay Sehat does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by the Health Care Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Jeevay Sehat nor any third parties who promote the services or provide you with a link to the service of Jeevay Sehat, shall be liable for any professional advice user/patient obtain from a Health Care Provider via the services.
USER/PATIENTS’ HEALTH RECORD ON JEEVAY SEHAT
The Health Record system will be where the patient’s history and current medication, diagnosis and reports will be uploaded by the user or patient and the doctor. The user or patient can make changes to the visibility of each of the fields in the health record and health reports. Depending on what information the patient wants to make visible to the doctor he/she is taking an online advice from, will have an impact on the accuracy of the following consultations, diagnosis and prescriptions by the doctors.
WEBSITE AND APPLICATION CONTENT OF JEEVAY SEHAT
Jeevay Sehat is not responsible for any consequences due to taking advice or any health tips from the content that has been made available and found on Jeevay Sehat’s website, application or the social media platforms owned by Jeevay Sehat. Jeevay Sehat will not take any responsibility for the links provided on the website or social media platform of Jeevay Sehat, re-directing the user to a third party platform.
NO GUARANTEE OF SERVICES
Jeevay Sehat provides a platform that offers video chat, instant messaging and audio through optimized website and smart phone applications on Google Playstore and Apple Store and is not responsible or neither do we guarantee services in case of operational error(s), services error(s), missing an appointment, unavailability of a Health Care Provider.
NO DOCTOR PATIENT RELATIONSHIP IS CREATED
No medical professional/patient relationship is created between Jeevay Sehat and user/patient through the use of the website, application and/or Services of Jeevay Sehat.
RIGHT TO MODIFY THE TERMS & CONDITIONS
We may change, add, or delete portions of these Terms & Conditions at any time, at our sole discretion, in the future. Continued use of the website, application and/or services of Jeevay Sehat, following notice of any such changes will indicate user/patient acknowledgement of such changes and agreement to be bound by the revised Terms & Conditions.
LIMITATION OF LIABILITY
You understand that to the extent permitted under applicable law, in no event will Jeevay Sehat or its officers, employees, directors, parents, subsidiaries, affiliates, agents or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses arising out of or related to your use of the site or the services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute or otherwise. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
DISCLAIMER OF WARRANTIES
You expressly agree that use of the site or services is at your sole risk. Both the site and services are provided on an “as is” and “as available” basis. Jeevay Sehat expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties of merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, quiet enjoyment, value, accuracy of data and system integration. You acknowledge and agree that Jeevay Sehat does not provide medical advice, diagnosis, or treatment, and is strictly a technology platform and infrastructure for connecting patients with independent third party Treating Providers or Counsellors, including physicians and other Treating Providers or Counsellors in the Jeevay Sehat network. You acknowledges and agree that the Treating Providers or Counsellors using the Site are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional health care services performed, and that all diagnoses, treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the supervision of Treating Providers or Counsellors, in their sole discretion, as they deem appropriate.
TERMINATION OF A USER /PATIENT ACCOUNT
The user or patient may deactivate his/her account and end their registration at any time, for any reason by sending an email to email@example.com. Jeevay Sehat may terminate a user’s/patient’s use of the website or application, their account and/or registration for any reason at any time. Subject to applicable law, Jeevay Sehat reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the website or application in accordance with its internal record retention and/or content removal policies. After such termination, Jeevay Sehat will have no further obligation to provide its services, except to the extent we, at Jeevay Sehat, are obligated to provide the user/patient access to his/her health records or Health Care providers or are required to provide him/her with continuing care under their applicable legal, ethical and professional obligations.
TRADEMARKS ON JEEVAY SEHAT’S DIGITAL PLATFORMS
User/Patients are not authorized to use any logos, names and other materials displayed on the website or application in Jeevay Sehat’s services that constitutes trademarks or logos of Jeevay Sehat or other entities, without the written permission of Jeevay Sehat
The website, application, social media platforms and its contents, features and functionality, are owned by Jeevay Sehat, its licensors or other providers of such material and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Through these Terms & Conditions, the user or patient is only permitted to use the website and/or application for his/her personal, non-commercial use only. User/patient must not access or use Jeevay Sehat’s website, application or any social media content for any commercial use.
WEBSITE LINKS FOUND ON JEEVAY SEHAT
Jeevay Sehat will not be accountable for any data, information or links found on any other website, internet location, nor for user/patient use of such information, software or links, nor for the acts or omissions of any such websites or their respective operators.
FEES AND PURCHASE TERMS FOR THE USERS/PATIENTS ON JEEVAY SEHAT
Registrations for Jeevay platform as a patient is free of charges. The user or patient is required to pay for the consultation/online advise charges being charged by the respective Health Care Providers. Any clinical tests, medication or/and prescribed medicines by a Health Care Provider are required to be purchased by you at your own cost.
Jeevay Sehat through its available services, collect information relating to the devices through which the user/patient access the website, and anonymous data of his/her usage. The collected information will be used only for improving the quality of Jeevay Sehat’s services and to build new services.
Through Jeevay Sehat’s website and application, we have access to the registered users’/patients’ personal email and phone number, for communication purpose so as to provide him/her a better way of booking appointments and for obtaining feedback relating to the Health Care Providers and their medical practice on digital platforms of Jeevay Sehat.
Jeevay Sehat is not going to be responsible for the authenticity of the personal information or sensitive user/patient data supplied by the user/patient to Jeevay Sehat or to any other person acting on behalf of Jeevay Sehat.
The user/patient is responsible for maintaining their confidentiality of user’s/patient’s account access sensitive information and password, if the user/patient is registered on the website and application. The user/patient will be held responsible for all usage of the user’s/patient’s account and password, whether or not authorized by the user/patient. The user/patient shall immediately notify Jeevay Sehat of any actual or suspected unauthorized use of the user’s/patient’s account or password. Although Jeevay Sehat will not be liable for his/her losses caused by any unauthorized use of their account, user/patient may be liable for the losses of Jeevay Sehat or such other parties as the case may be, due to any unauthorized use of his/her account.
HCP CREATED INFORMATION
Any Health Care Provider created information is provided on an as-is basis and Jeevay Sehat does not validate the said information and makes no representation in connection therewith.
It is the user’s/patient’s responsibility to keep his/her correct mobile number and email ID updated in their personal account. Every time the user/patient changes any contact information (mobile or email), we will send a confirmation of making that change. Jeevay Sehat is not responsible for any loss or inconvenience caused due to user/patient not updating his/her contact details for the personal account of the user/patient.
Jeevay Sehat grants to user/patient a limited, non-exclusive, nontransferable right to access the website and/or application of Jeevay Sehat and use the services solely for his/her personal non-commercial use and only as permitted under these Terms & Conditions and any separate agreements he/she may have entered into with Jeevay Sehat. We reserve the right, to deny or suspend use of the website, application or services to anyone for any reason. User/patient agree that he/she will not, and will not attempt to:
(a) Use the website or application or services of Jeevay Sehat to violate any local, provincial, national or international law;
(b) Reverse engineer, disassemble, decompile, or translate any software or other components of the website or services;
(c) Distribute viruses or other harmful computer code through the website or application
(d) Use the website, application or services in any manner that exceeds the scope of use as mentioned above.
Jeevay Sehat recommends that the user/patient do not use the services on public computers and that the user/patient do not store their account password through the web browser or other software.
PRIVACY RULES AND REGULATIONS OF JEEVAY SEHAT
Jeevay Sehat complies with the health care privacy and security laws and preserves safeguards to protect the security and privacy of user/patient personal health information and patient sensitive data. The information a user/patient provide their Health Care Provider during a consultation is kept confidential. However, there are exceptions in case of some certain legal requirements as requested by law. Jeevay Sehat makes sure that user/patient personal health information is secure with the digital platform. Information relating to user/patient health care, such as medical notes by the Health Care Provider and health records and reports, are stored through servers that are encrypted.
WEBSITE AND APPLICATION CONTENT ON JEEVAY SEHAT
The content on Jeevay Sehat’s website and application or social media platforms should not be considered as a medical advice or an endorsement that a specific drug or treatment is safe, appropriate, or effective for user/patient. However, the medical advice and prescribed medicine by the Health Care providers and the nutrition and psychology counsellor should be considered as important on Jeevay Sehat. If user/patient rely on any content provided through the services on the platform, the user/patient will do so at his/her own personal risk.